RETURN & REFUNDS
We take pride in delivering high-quality coffee. However, as coffee is a perishable item, please review our refund policy carefully.
1. Eligibility for Refunds
Change of Mind Purchases
We understand that sometimes things don’t work out as expected. If you change your mind about a purchase, you may return the product within 31 days of purchase, provided the package is unopened and in it's original condition.
To initiate a return, please ensure the following:
- The product must be unused, unopened, and in its original packaging.
- The return request must be made within 31 days from the date of purchase.
- You will need to provide proof of purchase (e.g., order number or receipt).
Once you’ve met these conditions, please contact us, and we will provide you with the correct return address.
Please note that any return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping service to ensure the safe return of your product.
Once we receive and inspect the returned item, we will process your refund or exchange (as per your preference). Refunds will be issued to the original payment method.
We reserve the right to refuse returns if the product is not in its original, unopened condition.
- Damaged or Defective Products: If your coffee arrives damaged or defective, please reach out within 48 hours of delivery with a photo of the item and packaging. We’ll arrange a replacement or issue a refund.
- Wrong Item Received: In the rare event you receive the wrong item, contact us with your order details, and we’ll promptly send the correct product or issue a refund.
2. Non-Refundable Situations
- Opened Packaging: Refunds or replacements cannot be provided for products where the packaging has been opened.
- Clearance or Promotional Items: Items marked as final sale or promotional offers may not be eligible for refunds.
3. Refund Process
- How to Request a Refund: Contact us via email at info@aceofaromas.com or through our website at www.aceofaromas.com with your order number and a description of the issue.
- Timeframe for Refunds: Once a refund is approved, it will be processed within 5-10 business days back to your original payment method.
4. Return Shipping
- Return Costs: If a return is requested for a damaged or defective item, Ace of Aromas will cover the return shipping costs. For any other return enquiries, please contact us for further details.
- Return Address: Returns may need to be sent directly to our supplier. We’ll provide details if a return is necessary.
5. Replacement Options
- If a replacement is preferred instead of a refund, please let us know when contacting us, and we’ll do our best to accommodate.
Contact Us
For questions regarding this policy, reach out via email or our contact page. We’re here to ensure you enjoy the finest coffee experience with Ace of Aromas!
TERMS OF SERVICE
Welcome to Ace of Aromas! By purchasing our coffee products, you agree to comply with and be bound by the following terms and conditions. Please review these carefully before making any purchases or using our website.
1. General Terms
- By accessing or purchasing from Ace of Aromas (referred to as “we,” “us,” or “our”), you agree to be bound by these Terms of Service, including our Privacy Policy and Refund Policy.
- These terms apply to all users of the site, including visitors, customers, and merchants. If you do not agree to these terms, please do not use our website or services.
2. Product Information
- We specialise in E-Commerce coffee products. All products listed on our website are sourced from third-party suppliers and manufacturers.
- We strive to provide accurate descriptions and images of our coffee products. However, there may be slight variations in packaging or branding due to supplier updates.
- Our coffee products are perishable goods, and certain limitations apply to returns and refunds. Please refer to our Refund Policy for more details.
3. Pricing and Payment
- All prices on our website are listed in £(GBP) and are subject to change without notice.
- We accept payments via credit card, PayPal, Stripe and other secure payment methods listed on our site. By providing your payment information, you confirm that you are authorized to use the payment method.
- Taxes and Shipping: Applicable sales tax and shipping fees will be calculated at checkout based on your location. International orders may incur additional customs duties, which are the responsibility of the buyer.
4. Shipping and Delivery
- Shipping Times: As a dropshipping business, our products are shipped directly from our suppliers. Estimated delivery times are provided at checkout and vary depending on your location. We strive to fulfil and ship orders within the estimated time frame, but delivery times are subject to factors outside our control, such as customs delays or courier issues.
- International Shipping: We ship internationally, but customs and import duties may apply. Ace of Aromas is not responsible for these fees, and they must be paid by the customer.
- Shipping Delays: While we aim to meet delivery timelines, we cannot guarantee exact delivery dates. Ace of Aromas is not responsible for shipping delays due to supplier or courier issues, weather, or other unforeseen circumstances.
5. Refunds and Returns
- Due to the perishable nature of coffee products, refunds and returns are subject to strict guidelines. Please refer to our Refund Policy for details on eligibility, the process for requesting a refund, and any limitations on returns.
- Any claims for damaged, defective, or incorrect products must be made within 48 hours of delivery. Proof of purchase and photographic evidence will be required.
6. Order Cancellation
- Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed for shipping. After that time, cancellations cannot be accepted, as orders are processed by our suppliers.
- If you need to cancel an order, please contact us immediately at info@aceofaromas.com
7. Use of the Website
- You agree to use our website and services in accordance with all applicable laws and regulations. Any unauthorized use, including but not limited to spamming, hacking, or copying content without permission, is prohibited.
- We reserve the right to terminate or suspend access to our website or services for any user who violates these terms.
8. Third-Party Links and Content
- Our website may contain links to third-party websites or services. These links are provided for convenience, and Ace of Aromas does not endorse or assume responsibility for the content, products, or services on those third-party sites.
- We are not responsible for any issues or disputes arising from interactions with third-party websites.
9. Limitation of Liability
- Ace of Aromas is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products, including delays, lost profits, or data breaches.
- Our liability is limited to the maximum extent permitted by law.
10. Changes to Terms
- We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting to the website. Your continued use of our site and services constitutes acceptance of the updated terms.
- It is your responsibility to check this page periodically for updates.
11. Governing Law
- These Terms of Service are governed by and construed in accordance with the laws of [The United Kingdom], without regard to its conflict of law provisions. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in [ The United Kingdom].
12. Contact Information
- For questions about these Terms of Service, please contact us at info@aceofaromas.com or visit our contact page at www.aceofaromas.com.
SHIPPING POLICY
Thank you for choosing Ace of Aromas! We are committed to delivering fresh, high-quality coffee products directly to your door. This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Order Processing
- Processing Time: All orders are processed within 1-3 business days (Monday to Friday). Orders placed over the weekend or during holidays will be processed the next business day.
- Third-Party Roasters: As a dropshipping business, our coffee products are fulfilled directly by our partnered third-party roasters. Each product is freshly roasted and packaged to ensure quality, so slight processing delays may occasionally occur due to roasting schedules.
2. Shipping Times and Delivery
Worldwide Shipping: We are delighted to offer worldwide shipping. Standard delivery times vary depending on the destination and shipping carrier. Please note that Ace of Aromas is not responsible for any customs duties, taxes, or fees incurred during international delivery. These are the responsibility of the customer and may vary by country.
UK Shipping: For our UK customers, standard delivery typically takes 3-5 business days after processing. Delivery timelines are approximate and may vary based on the third-party roaster's location and shipping carrier.
3. Shipping Costs
- Domestic UK Shipping: We offer flat-rate shipping for all UK orders. Shipping rates will be calculated and displayed at checkout.
- Free Shipping Promotions: Occasionally, we may offer free shipping promotions on specific orders. Check our website or sign up for our newsletter to stay informed about special offers.
4. Tracking Your Order
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, if available. Please allow up to 24 hours for the tracking information to update.
- For orders fulfilled by third-party roasters, tracking capabilities may vary. If you have any issues with tracking or receiving your order, please contact us at info@aceofaromas.com.
5. Delivery Issues and Delays
- Delayed or Lost Parcels: While we strive to ensure timely delivery, unforeseen issues with couriers, customs, or weather may cause delays. If your order is delayed beyond the estimated timeframe, please reach out to us for assistance.
- Incorrect Address: Please ensure your shipping address is correct at checkout. Ace of Aromas cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address or failure to collect, you may be responsible for additional shipping costs to have it re-shipped.
6. Damaged, Lost, or Missing Items
- Damaged Items: If your order arrives damaged, please contact us within 48 hours of receiving your delivery. Email us at info@aceofaromas.co.uk with photos of the damaged items and packaging. We will work with you to resolve the issue.
- Lost Items: If your order is lost during transit, please notify us, and we will liaise with our shipping partners to investigate. In cases where an item cannot be located, we will issue a replacement or refund.
7. Returns and Refunds
- For details on returning items or requesting a refund, please refer to our Refund Policy on our website.
8. Contact Us
If you have any questions about our Shipping Policy, feel free to contact us at:
Ace of Aromas
Email: info@aceofaromas.com
PRIVACY
At Ace of Aromas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our Shopify-hosted website or make a purchase with us. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal data to provide you with a smooth shopping experience and to improve our services. The types of data we may collect include:
- Personal Identification Information: Your name, email address, postal address, phone number, and payment details.
- Order Information: Details regarding the products you purchase, order history, and preferences.
- Technical Information: Data such as IP address, browser type, device information, and cookies to enhance website functionality.
- Usage Information: Information on how you navigate our site, including which pages you view and any actions taken.
2. How We Use Your Information
We use the collected information in the following ways:
- Order Processing: To process and fulfil your orders, and to communicate order updates or shipping details.
- Customer Support: To respond to queries or support requests.
- Marketing: With your permission, to send you promotional offers, newsletters, and product updates.
- Improvement of Services: To optimise our website and enhance user experience based on usage data and feedback.
- Legal Compliance: To comply with any applicable laws and regulations.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a Contract: To fulfil our obligations when you make a purchase.
- Legitimate Interests: For purposes such as improving our services and marketing to existing customers.
- Consent: For sending marketing communications. You can withdraw consent at any time by clicking “unsubscribe” in any marketing email or contacting us directly.
- Legal Obligations: To comply with applicable laws and regulatory requirements.
4. Sharing Your Information
We only share your personal information with trusted third parties to assist us in providing our services:
- IONOS: Our website is hosted on IONOS, which provides us with the online platform to sell our products. IONOS collects and processes certain data according to their Privacy Policy. For more information, refer to IONOS's Privacy Policy at IONOS Privacy Policy.
- Payment Processors: We share your payment details with payment processors (e.g., Stripe, PayPal) to securely process transactions.
- Shipping Partners: We share shipping information with courier services to deliver your order.
- Business Transfers: In the event of a sale or merger, your data may be transferred to the new owner.
- Legal Requirements: We may share your information if legally required to do so.
5. International Transfers
As a dropshipping business, some of our third-party suppliers and service providers may be based outside the UK or the European Economic Area (EEA). We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your personal data in accordance with the UK GDPR.
6. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal or reporting obligations. Marketing data will be retained until you unsubscribe or request deletion.
7. Your Rights
In accordance with UK GDPR, you have several rights regarding your personal data:
- Right to Access: You can request a copy of the data we hold about you.
- Right to Rectification: You can request corrections to any incomplete or inaccurate information.
- Right to Erasure: You may request the deletion of your data under certain conditions.
- Right to Restrict Processing: You can ask us to suspend the processing of your data in certain circumstances.
- Right to Data Portability: You can request that we transfer your data to another provider.
- Right to Object: You have the right to object to data processing for direct marketing purposes.
To exercise any of these rights, please contact us at info@aceofaromas.com.
8. Security of Your Data
We take reasonable precautions to secure your personal information. IONOS helps us use secure servers and encryption. However, please be aware that no method of online transmission or storage is entirely secure.
9. Cookies
Our IONOS website uses cookies to improve site functionality and user experience. Cookies help us remember your preferences and track website usage. You can manage cookie settings via your browser, but note that disabling cookies may impact site functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies independently.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and if significant, we will notify you by email or on our website. Your continued use of our website constitutes acceptance of any updates.
12. Contact Information
If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us at:
Ace of Aromas
Email: info@aceofaromas.com
Website: www.aceofaromas.com
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