Shipping and Delivery

Thank you for choosing Ace of Aromas! We are committed to delivering fresh, high-quality coffee products directly to your door. This Shipping Policy outlines how we process, ship, and deliver your orders.

 

  1. Order Processing
  • Processing Time: All orders are processed within 1-3 business days (Monday to Friday). Orders placed over the weekend or during holidays will be processed the next business day.
  • Third-Party Roasters: As a dropshipping business, our coffee products are fulfilled directly by our partnered third-party roasters. Each product is freshly roasted and packaged to ensure quality, so slight processing delays may occasionally occur due to roasting schedules.

 

  1. Shipping Times and Delivery
  • Worldwide Shipping (Wholesale Only):

We offer worldwide shipping exclusively for wholesale orders (minimum of 10+ items). Standard delivery times vary depending on the destination and shipping carrier. Please note that Ace of Aromas is not responsible for any customs duties, taxes, or fees incurred during international delivery. These charges are the responsibility of the customer and may vary by country.

 

  • UK Shipping: 

For our UK customers, standard delivery typically takes 3-5 business days after processing. Delivery timelines are approximate and may vary based on the third-party roaster’s location and shipping carrier.



  1. Shipping Costs
  • Domestic UK Shipping: We offer flat-rate shipping for all UK orders. Shipping rates will be calculated and displayed at checkout.
  • Free Shipping Promotions: Occasionally, we may offer free shipping promotions on specific orders. Check our website or sign up for our newsletter to stay informed about special offers.

 

  1. Tracking Your Order
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, if available. Please allow up to 24 hours for the tracking information to update.
  • For orders fulfilled by third-party roasters, tracking capabilities may vary. If you have any issues with tracking or receiving your order, please contact us at info@aceofaromas.com.

 

  1. Delivery Issues and Delays
  • Delayed or Lost Parcels: While we strive to ensure timely delivery, unforeseen issues with couriers, customs, or weather may cause delays. If your order is delayed beyond the estimated timeframe, please reach out to us for assistance.
  • Incorrect Address: Please ensure your shipping address is correct at checkout. Ace of Aromas  cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address or failure to collect, you may be responsible for additional shipping costs to have it re-shipped.

 

  1. Damaged, Lost, or Missing Items
  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of receiving your delivery. Email us at info@aceofaromas.co.uk with photos of the damaged items and packaging. We will work with you to resolve the issue.
  • Lost Items: If your order is lost during transit, please notify us, and we will liaise with our shipping partners to investigate. In cases where an item cannot be located, we will issue a replacement or refund.

 

  1. Returns and Refunds
  • For details on returning items or requesting a refund, please refer to our Refund Policy on our website.

 

  1. Contact Us

If you have any questions about our Shipping Policy, feel free to contact us at: info@aceofaromas.com 



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