Privacy Policy

At Ace of Aromas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our WordPress-hosted website or make a purchase with us. By using our services, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

We collect personal data to provide you with a smooth shopping experience and to improve our services. The types of data we may collect include:

  • Personal Identification Information: Your name, email address, postal address, phone number, and payment details.
  • Order Information: Details regarding the products you purchase, order history, and preferences.
  • Technical Information: Data such as IP address, browser type, device information, and cookies to enhance website functionality.
  • Usage Information: Information on how you navigate our site, including which pages you view and any actions taken.

 

  1. How We Use Your Information

We use the collected information in the following ways:

  • Order Processing: To process and fulfil your orders, and to communicate order updates or shipping details.
  • Customer Support: To respond to queries or support requests.
  • Marketing: With your permission, to send you promotional offers, newsletters, and product updates.
  • Improvement of Services: To optimise our website and enhance user experience based on usage data and feedback.
  • Legal Compliance: To comply with any applicable laws and regulations.

 

  1. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfil our obligations when you make a purchase.
  • Legitimate Interests: For purposes such as improving our services and marketing to existing customers.
  • Consent: For sending marketing communications. You can withdraw consent at any time by clicking “unsubscribe” in any marketing email or contacting us directly.
  • Legal Obligations: To comply with applicable laws and regulatory requirements.

 

  1. Sharing Your Information

We only share your personal information with trusted third parties to assist us in providing our services:

  • WordPress: Our website is hosted on WordPress, which provides us with the online platform to sell our products. WordPress collects and processes certain data according to their Privacy Policy. For more information, refer to WordPress’ Privacy Policy at WordPress Privacy Policy.
  • Payment Processors: We share your payment details with payment processors (e.g., Stripe) to securely process transactions.
  • Shipping Partners: We share shipping information with courier services to deliver your order.
  • Business Transfers: In the event of a sale or merger, your data may be transferred to the new owner.
  • Legal Requirements: We may share your information if legally required to do so.

 

  1. International Transfers

As a dropshipping business, some of our third-party suppliers and service providers may be based outside the UK or the European Economic Area (EEA). We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your personal data in accordance with the UK GDPR.

 

  1. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal or reporting obligations. Marketing data will be retained until you unsubscribe or request deletion.

 

  1. Your Rights

In accordance with UK GDPR, you have several rights regarding your personal data:

  • Right to Access: You can request a copy of the data we hold about you.
  • Right to Rectification: You can request corrections to any incomplete or inaccurate information.
  • Right to Erasure: You may request the deletion of your data under certain conditions.
  • Right to Restrict Processing: You can ask us to suspend the processing of your data in certain circumstances.
  • Right to Data Portability: You can request that we transfer your data to another provider.
  • Right to Object: You have the right to object to data processing for direct marketing purposes.

To exercise any of these rights, please contact us at info@aceofaromas.com.

 

  1. Security of Your Data

We take reasonable precautions to secure your personal information. WordPress helps us use secure servers and encryption. However, please be aware that no method of online transmission or storage is entirely secure.

 

  1. Cookies

Our WordPress website uses cookies to improve site functionality and user experience. Cookies help us remember your preferences and track website usage. You can manage cookie settings via your browser, but note that disabling cookies may impact site functionality.

 

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies independently.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and if significant, we will notify you by email or on our website. Your continued use of our website constitutes acceptance of any updates.

 

  1. Contact Information

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us at: info@aceofaromas.com. Website: www.aceofaromas.com



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